1. How do I place an order on Majorica.com?
The main objective of Majorica.com is to provide our customers with access to the latest from Majorica and facilitate the purchase of our products, which our customers then receive comfortably at home.
To carry out your purchase:
2. How do I return or exchange a Majorica product?
As a customer, you have the right to return the products purchased through the Online Store, and, therefore, should you not be satisfied, and provided that the nature of the acquired product so permits, you can return the product within a maximum of 30 calendar days from the delivery of the order to the address you provided.
To return a product please send us an email through the 'Contact Us' page, containing the order number and product/s you wish to return. We will respond by email with an authorization code and further instructions.
The refund of the purchase amount, where appropriate, will be carried out using the same payment method with which the Product was purchased, after deducting the shipping and return costs which shall be borne by the customer.
In any event, for the purpose of exercising the right to return goods, it is imperative that the Products be in perfect condition. The products should be returned in their original packaging together with the invoice. Before returning the Product, the Customer must ensure that the Product is duly protected and sealed so that it does not suffer any damages during shipping.The authorisation code received for the purpose of returning the product must be visible on the outside of the package being returned.
Should the product be defective, Majorica shall take responsibility, whenever possible, for replacing the product at no expense to the Customer. Should, for availability reasons, the replacement of the product not be possible, a full refund of the purchase will be provided.
3.1 When will I receive my order?
All of our orders are delivered by UPS or by group companies. For reasons related to logistics, we cannot deliver outside the country where the order was placed.
3.2 Shipping costs
Free shipping for orders over $100.00
4.1 Which methods of payment can I use to make my purchase?
We accept the following payment methods: Visa, Visa Electron, MasterCard and PayPal.
4.2 Why has my card been rejected?
There are several reasons why your card may be rejected:
4.3 Is it safe to use my credit card on this website?
Yes, as data is transmitted in encrypted SSL format. For payment with Visa or MasterCard, only Verified by Visa and MasterCard SecureCode transactions are accepted. After verifying that the card adheres to the Verified by Visa and MasterCard SecureCode system, the system will contact the issuing bank in order for the buyer to authorise the purchase. Once the bank has confirmed authenticity, the card will be charged. Otherwise, the order will be cancelled.Next Prev